Refund policy
Work not yet started is refundable in full. Work in progress is refunded less the value of what has been delivered. Delivered and approved work is not refundable. Third-party costs such as domains, hosting and ad spend are never refundable.
This is a plain-language policy describing how ZR Tech actually operates. It is written to be read, not to be impenetrable. If anything here is unclear, ask and we will explain it rather than pointing at a clause.
The principle
You should not pay for work you did not receive, and we should not absorb the cost of work you did receive and approved. Every rule below follows from those two statements.
Refund questions are far less common when the scope is written down, which is why no engagement begins without one.
What is refundable at each stage
Before work starts: any payment made is refunded in full, less third-party costs already incurred on your behalf.
During a project: you are refunded the balance of what you have paid after deducting the value of work completed to that point, which is assessed against the stages listed in your scope document. We hand over the partial work either way.
After a stage is approved: that stage is not refundable, because it was reviewed and accepted. Later stages not yet started remain refundable.
After handover: not refundable. Defects in delivered work are corrected free of charge for thirty days, which is the remedy rather than a refund.
Third-party costs
Domain registrations, hosting fees, software licences, stock assets and advertising spend are paid to other companies on your behalf and cannot be recovered by us. They are never refundable.
These are always shown separately from our fees, so you can see exactly what is ours and what is passed through.
Retainers
Monthly retainers run month to month with no minimum term. Cancel in writing and the current month completes, with no further billing.
A month already worked is not refunded. Search, marketing and maintenance work is delivered continuously through the month, so there is no unstarted portion to return.
When a refund is not available
Where the work matches the approved scope but you have changed your mind about what you wanted. The remedy there is a variation, priced as new work.
Where a commercial outcome did not materialise, such as a ranking, a traffic level or a sales figure. We do not guarantee outcomes and do not charge as though we had.
Where delivery was prevented by content, access or approvals you did not supply after written reminders.
How to request one
Write to info@zrtechsoft.com stating the project and what you believe is owed. You will get a reply within five working days setting out our assessment against the scope document.
If we agree, the refund is issued by the same route you paid, within fourteen days. If we disagree, you will get the reasoning in writing, and we would rather resolve it in a call than let it stand.
Questions about this page
Write to info@zrtechsoft.com or call 0310-3979392 during business hours, Monday to Saturday, 10:00–20:00 PKT. You will get a reply from a person the same day.
Last updated